Get to know your Q & A Feature before it surprises you with unanswered questions from your newest lost clients. No kidding, this is very important. Take the time to read getfivestars.com, Mike Blumenthal's Big Guide below.
Additional required reading Google Q & A - Get to Know Google's Latest Local Feature on the same blog site. It is not something you can/should ignore if you own/manage a Google My Business Page. ~Sheila Hensley
https://www.getfivestars.com/blog/the-big-guide-to-google-questions-and-answers/
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