I've known this was coming, dreaded it and now I've used Q & A for a bit.

I've known this was coming, dreaded it and now I've used Q & A for a bit. Of course, I wanted to wait to see if the consumer would use it. They did and I was ready with an answer - 4 days late!!! The notification system was hard to understand and it isn't as smooth as it should be but I can see an improvement. Since then, I've responded quickly. Only time will tell if this feature benefits me as much as reviews continues to be for my business. I dreaded them too but now I love them. ~Sheila Hensley
h/t Mike Blumenthal for the share
https://www.getfivestars.com/blog/google-q-get-know-googles-latest-local-feature/